1. Introduction
Quelark (“Quelark,” “we,” “us,” or “our”) respects your privacy and is committed to protecting it through this Privacy Policy. This Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, interact with our services, or communicate with us.
By using our website or services, you consent to the practices described in this Policy. If you do not agree, please do not use the website or services.
2. Information We Collect
2.1 Information You Provide
- Contact information: name, phone, email, mailing address.
- Property information: property address, condition, situation, timeline, financial details you choose to share.
- Communications: messages you send through our forms, chat, email, text, or phone calls.
- Documents: mortgage statements, tax records, photos, or other documents you upload or provide.
2.2 Information Collected Automatically
- IP address, browser type, operating system.
- Pages visited, referring URL, time on site, clickstream data.
- Device identifiers and approximate geographic location.
- Cookies, pixels, and similar tracking technologies (see our Cookie Policy).
2.3 Information from Third Parties
- Public records (county assessors, recorder of deeds, tax assessors).
- Property data providers (Zillow, Redfin, ATTOM, DataTree and similar).
- Marketing / advertising partners.
- Credit reporting and fraud-prevention services (only when required for a specific transaction, and only with your prior consent).
3. How We Use Your Information
- Evaluating your property and presenting purchase options.
- Communicating with you about your inquiry, offer, transaction, or closing.
- Providing customer service and responding to requests.
- Improving our website, services, and AI assistant quality.
- Sending marketing, educational, or follow-up communications (subject to your preferences and applicable law).
- Complying with legal obligations and enforcing our rights.
- Detecting and preventing fraud, abuse, and security incidents.
4. Legal Bases for Processing
We process your personal information based on one or more of the following lawful grounds: performance of a contract, compliance with legal obligations, your consent, and our legitimate interests in operating and improving our business.
5. How We Share Your Information
- Service providers: title companies, attorneys, escrow agents, credit bureaus, CRM, email providers, hosting, analytics, and AI/ML service providers, each under contract and limited to specific purposes.
- Investor/buyer network: for wholesale and assignment transactions, property-related information may be shared with pre-vetted buyers.
- Legal and regulatory: when required by law, subpoena, or to protect our rights, property, or safety.
- Business transfers: in connection with a merger, acquisition, or sale of assets (with continued protection of your information).
- With your consent: any other sharing with your explicit authorization.
We do not sell your personal information for monetary compensation.
6. Your Rights and Choices
Depending on your state of residence, you may have the following rights:
- Access: request a copy of the personal information we hold about you.
- Correction: request that we correct inaccurate information.
- Deletion: request that we delete your personal information, subject to legal exceptions.
- Opt-out: opt out of marketing communications at any time using the unsubscribe link or by emailing us.
- Do Not Track: we honor browser Do Not Track signals where technically feasible.
- California (CCPA/CPRA): see our CCPA Notice for additional rights.
7. Communications & TCPA Consent
By submitting your phone number, you expressly consent to receive calls and text messages from Quelark — including autodialed or prerecorded messages — at the number provided. Message and data rates may apply. Consent is not a condition of any purchase. Reply STOP to unsubscribe from text messages. See our TCPA Consent for details.
8. Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this Policy, including legal, accounting, or reporting requirements. Typical retention periods: lead data 24-36 months, transaction records 7 years, tax records per IRS requirements.
9. Security
We use reasonable administrative, technical, and physical safeguards to protect your information. However, no system is 100% secure. You use our services at your own risk.
10. Children’s Privacy
Our services are not directed to children under 13. We do not knowingly collect information from children under 13.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. Review their privacy policies before providing personal information.
12. Changes to This Policy
We may update this Privacy Policy at any time. The “Last updated” date at the top of the page reflects the most recent revision. Continued use of our services after changes constitutes acceptance.
13. Contact Us
Quelark Privacy Team
Email: privacy@quelark.com
Phone: (484) 577-6683